Accessibility

Accessibility statement for the EHCP portal

This website is run by Surrey County Council and supplied under contract with the third part company Liquidlogic. Surrey County Counci is committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.

This means that:

You should be able to:

We aim to meet the AA level of the Web Content Accessibility Guidelines (WCAG). This is the international standard for accessible websites and content.

How accessible is this website?

Most of our website should be accessible. It should work well when used with access devices such as screen readers, braille readers, as well as smart phones and other devices.

AbilityNet has advice on making your device easier to use if you have a disability.

Reporting accessibility problems with this website

If you need information in a different format to the one that we provide, please email us at contact.centre@surreycc.gov.uk

If you have difficulty using any part of our website, email us at contact.centre@surreycc.gov.uk and mark your email for the attention of the adult social care business systems team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint about the accessibility of our website, you can contact the Equality Advisory and Support Service (EASS)

Technical information about this website's accessibility

Surrey County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

HTML is used to format some content. This fails WCAG 2.1 level A success criterion 1.3.1 (info and relationships).

Disproportionate burden

The accessibility regulations do not require us to fix accessibility issues if doing so would be a disproportionate burden (where fixing an issue would cost a lot but provide minimal or no benefit and would affect our ability to provide our services).

Preparation of this accessibility statement

This accessibility statement was prepared on 09 December 2022

How we test this website

We use an automated tool, Siteimprove accessibility checker, to check the accessibility of our website every five days. We routinely carry out manual checks on a proportion of our pages and documents to identify issues that can't be detected automatically. The supplier of this portal reviews the application code on a regular basis to ensure that any reported issues have been picked up and addressed or scheduled for forthcoming releases. The supplier ensures that there base application configuration addresses all Level A and AA reported issues. The supplier uses a mixture of the Wave plugin for chrome, SortSite and aXe tool for analysing the application performance and auditing purposes.

What we're doing to improve accessibility

We aim to fix any issues that are identified by our testing as soon as possible. If a prompt fix is not possible, we will plan a longer-term solution to address the issue.